Terms for using NeverLose.

1. Agreement and eligibility

Read these Terms before buying or using the Service. You accept them when you purchase access, redeem a licence, activate a device or otherwise use the Service after being shown these Terms. If you do not agree, do not continue.

You must be at least 18 years old and legally able to enter into this agreement. You must not use the Service where doing so would be unlawful. If you use it for somebody else, you confirm that you have authority to bind them to these Terms.

2. What the Service provides

NeverLose is a Windows application with external controls, streamproof display options, Discord-based account access, licence activation, device authorisation, software delivery and optional encrypted cloud configuration storage. Current features, supported Windows versions and compatibility are described on the website or in Discord.

Features may be repaired, replaced or removed when reasonably needed for security, legal compliance, compatibility or product development. We do not promise support for every Roblox experience, Windows build, recording application or third-party update.

3. Discord access, licences and devices

• Sign-in takes place through Discord in your browser.
• A new account redeems its licence once. Returning users normally continue without redeeming again.
• Your access is linked to the Discord account and authorised device used during activation.
• Public access currently permits one active device unless we clearly state otherwise.
• Staff may require reasonable ownership checks before completing an HWID or device reset.

Keep your Discord account, licence key and Loader session secure. Do not share, sell or transfer them. Tell us promptly if you believe somebody else has accessed your account or licence. We are not responsible for losses caused by your failure to secure credentials, except where the law says otherwise or the loss was caused by us.

4. Software licence

Once payment is accepted and access is issued, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the supplied NeverLose software for its intended purpose on the number of authorised devices included in your plan. The software is licensed, not sold. We and our licensors retain all other rights.

“Lifetime access” means access to the purchased public product for as long as we continue to make that product available. It is a one-time purchase, not a recurring subscription, but it is not a promise that the software, Roblox or any particular feature will operate forever. This definition does not remove any mandatory consumer rights.

5. Purchases, delivery and refunds

Public access is currently advertised as a one-time £10 purchase. The final price, currency, payment method and any applicable charges must be shown or confirmed before you pay. We do not operate automatic renewal for this plan.

Purchase arrangements may be completed through Discord or an identified third-party payment provider. We do not ask you to send full card details through the website or a Discord message. An order is accepted when payment is confirmed and we issue the licence or access.

Digital content may be supplied immediately. Where the law requires, we will ask for your express consent to immediate supply and your acknowledgement of any effect on a cancellation period. Your rights if digital content is faulty, unsafe or not as described remain in place. See our Refund Policy for the request process.

6. Acceptable use

You must not:

• use the Service for unlawful activity or to violate another person’s rights;
• share, resell, sublicense or commercially exploit a licence, account or download;
• bypass licence, access or other technical and security protections;
• probe, attack, disrupt or overload the website, API, bot, Loader or infrastructure;
• introduce malware, steal credentials, impersonate another person or obtain access without permission;
• reverse engineer, decompile or modify the software except where applicable law expressly permits it;
• remove ownership notices or use our branding in a way that suggests endorsement; or
• use the Service to harass, harm or interfere with other people.

We may use proportionate technical controls to prevent fraud, licence sharing and abuse. Those controls do not give you permission to break any law or third-party rule.

7. Roblox, Discord and other third parties

NeverLose is independent software. It is not affiliated with, authorised by, sponsored by or endorsed by Roblox Corporation or Discord Inc. Roblox, Discord and other names and marks belong to their respective owners.

Your use of third-party platforms is governed by their own terms and policies. NeverLose cannot grant permission to use those platforms and does not guarantee that your use of the Service will be allowed, undetected or free from moderation, suspension, technical failure or account loss. You are responsible for deciding whether to accept those risks.

8. Ownership and feedback

NeverLose owns or licenses the Service’s software, original website content, design and branding. Third-party material remains owned by its respective owner. These Terms do not transfer ownership of any intellectual property to you.

If you voluntarily send suggestions, you allow us to use them to improve the Service without payment or confidentiality obligations. You keep ownership of any original material contained in your feedback.

9. Private cleaner

Private access may include an optional anti-forensic cleaner called the Cleaner. The Cleaner is intended only for lawful use on a device and data that you own or are expressly authorised to manage. You must not use it to conceal unlawful conduct, destroy evidence, interfere with an investigation or legal process, breach a retention obligation, or access or alter another person’s device or data without permission.

The Cleaner can delete or alter files, logs, settings and other system data. Its effects may be permanent. Although it has been tested thoroughly in supported environments, no test can cover every device, configuration, update or third-party program. We cannot supervise or control how, when or where you run it. Before use, you must review the available instructions, back up important data and confirm that your use is lawful and appropriate for your system.

To the fullest extent permitted by applicable law, you use the Cleaner at your own risk and are responsible for damage, data loss, system instability, account action or other consequences resulting from your use or misuse of it. We are not liable for those consequences where they arise from matters outside our reasonable control, unsupported systems, failure to follow instructions, or unlawful, unauthorised or unintended use. Nothing in this section excludes liability or consumer rights that applicable law does not allow us to exclude or limit.

10. Updates, maintenance and availability

The Service may occasionally be unavailable for maintenance, security work, outages or third-party changes. We may require an update before Loader can connect or download components. We will try to communicate material service interruptions through the website or Discord, but we do not guarantee uninterrupted or error-free availability.

11. Suspension and termination

We may suspend or revoke access where we reasonably believe there has been fraud, a chargeback, licence sharing, a security threat, unlawful conduct or a serious or repeated breach of these Terms. Where practical and safe, we will explain the reason and allow you to contact support. Immediate action may be necessary to protect users or infrastructure.

You may stop using the Service at any time. Ending access does not automatically erase records that we must retain for licences, security, disputes or legal compliance. Refunds following suspension or closure are handled under the Refund Policy and applicable law.

12. Consumer rights

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded. If you are a UK consumer, digital content must be of satisfactory quality, fit for a particular purpose made known to us and as described. Other countries may give you equivalent or additional mandatory rights.

13. Responsibility and liability

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses caused by events outside our reasonable control, your breach of these Terms, unsupported changes to your system, or a third-party platform’s action.

The Service is supplied for personal use. We are not responsible for business losses such as lost profit, revenue, opportunity or data where you use it for a commercial purpose. Nothing limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be limited.

14. Privacy and security

Our Privacy Notice explains how we handle account, Discord, device, licence, configuration and security data. Our Cookie Notice explains the necessary cookies used for sign-in and requested features.

15. Changes to these Terms

We may update these Terms for legal, security or product changes. The date at the top will change, and we will give reasonable notice of a material change through the website or Discord where practical. A change will not retrospectively remove mandatory rights or alter a completed purchase unfairly. If you do not accept revised Terms, stop using the Service before they take effect.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales. If you are a consumer, this choice does not deprive you of mandatory protections or court rights available in the country where you normally live. The courts of England and Wales have non-exclusive jurisdiction.

Please contact us first so we can try to resolve a complaint informally. Nothing in this section prevents either side from seeking urgent legal relief or using a statutory consumer dispute process.

17. General terms

If part of these Terms is unenforceable, the rest remains effective. A delay in enforcing a right is not a waiver. You may not transfer this agreement without our permission. We may transfer it as part of a genuine reorganisation or transfer of the Service, provided that doing so does not reduce your mandatory rights.

These Terms, the Refund Policy and any plan information shown before purchase form the agreement for the Service. They do not create rights for anyone other than you and the NeverLose operators unless the law requires otherwise.